Live Chat is an optional premium paid feature that allows real-time video communication between users during a live streaming event. It enables participants to read and share opinions about the content with other viewers, fostering immediate and interactive communication. Incorporating live chat in your app(s) creates a more dynamic and interactive viewer experience, driving deeper audience connections and content optimization. Live Chat is available for web and mobile apps only (not available CTV apps.) See your Sales Engineer or Sales Representative for pricing details.

Live Chat can be enabled for all live events. This chat module sits to the right of the Live Event streaming window and access is just a click away for any user who wishes to join the conversation.

The chat module has a built-in profanity filter. The filter performs real-time moderation on chat messages as they're entered, detecting undesirable words, swear words, and profanity in the text, and then censoring the content. Whenever a user publishes messages, the filter processes the text for profanity, and either blocks the publishing of the post or sensors specific words. 

For a user to be eligible to participate in the live chat, they must:

• Create/be logged into an active profile in your app
• Enter a name to use when participating in the chat (no anonymous chat participants)

Once a Live Chat is complete, a publisher can request a download of the chat history for up to 7 days from the date of the Live Event. Send all requests for chat download to your Solutions Engineer for fulfillment.

Advanced Features of Live Chat

User to User Muting

This feature allows a user to "mute" another user and stop seeing their comments in the chat. 
During an active chat, there is an icon that will display next to each users name, allowing users to click to mute them. 

A confirmation will appear, click "Ok" to confirm

To un-mute someone, a user can navigate to their Profile dashboard and click on the pencil icon next to, "Change who you mute"

The user will see a list of their muted users. Clicking on the "X" next to a muted user will un-mute them in all future chats. 

Stop Auto-Scrolling

Publishers can gives users the ability to stop auto-scrolling in a highly active chat. Similar to YouTube, users have the ability to scroll up in the chat, which allows them to read recent messages at a more natural pace.

Reach out to your Solutions Engineer for assistance with Live Chat features.